Built by a Chartered Institute of Housing professional  ·  19 years of frontline ASB and housing experience  ·  Methods pioneered here are in use across the housing sector

Describe what's been happening

Use plain language. The tool will organise it into a structured risk assessment.

Case details

Answer as best you can — it's fine if you don't remember exact dates or numbers.
Step 1 of 2
What is happening? How often? Who is involved? How does it affect you or anyone else?
Rough count of how many times this has happened recently (e.g. last 3–6 months).
For example: elderly, disabled, long-term health conditions, mental health issues, children at risk.
e.g. noise, harassment, threats, hate-related behaviour, vandalism, drug activity, general ASB.
Only select "Yes" if you know of past convictions or serious police involvement.

Risk assessment matrix (v8)

Answer these questions to calculate an evidence-based risk score (0–41).
Optional but recommended
This section mirrors common ASB risk matrix scoring used by agencies. Each answer has points shown in brackets.

This tool does not give legal advice and cannot replace speaking with your landlord, council, police or a legal professional. It is designed to help you understand risk, impact and how to present your case.