Built by a Chartered Institute of Housing professional  ·  19 years of frontline ASB and housing experience  ·  Methods pioneered here are in use across the housing sector
Legal Document

Cookie Policy

Effective date: [DATE] Last updated: [DATE] PECR & UK GDPR compliant
Short version: We use essential cookies that are required for the site to work, and optional analytics cookies to help us improve it. We do not use advertising or tracking cookies. You can manage your preferences at any time.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website owner. Similar technologies include local storage, session storage, and pixels.

Our legal basis

Under the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR, we need your consent to place any non-essential cookies on your device. We only place strictly necessary cookies without consent — all other cookies are set only if you have opted in.

Cookies we use

We do not use advertising cookies, social media tracking pixels, or cookies that build profiles of you across websites.

Third-party cookies

Our payment processor Stripe may set their own cookies when you make a payment. These are essential to the payment process and are governed by Stripe's own privacy and cookie policy.

If you use our analytics-enabled version, our analytics provider [e.g. Plausible / Fathom] may set a cookie. We have chosen these providers specifically because they do not share data with third-party advertisers and are privacy-focused.

How to manage your cookies

You can update your preferences at any time using our cookie preference centre:

You can also control cookies at the browser level. Most browsers allow you to:

Please note that blocking or deleting essential cookies may prevent the site from working correctly — for example, you may not be able to stay logged in.

Browser guidance: Chrome · Firefox · Safari · Edge

Changes to this policy

We may update this Cookie Policy to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. The "last updated" date at the top of this page shows when it was most recently revised.

Contact us

If you have questions about our use of cookies, please contact us at capenere@gmail.com.